Customer Support Associates
Private Job posted 2 weeks ago in Customer Support Shortlist Email JobJob Detail
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Career Level StudentExecutive
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Experience FreshLess Than 1 Year
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Gender MaleFemale
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Qualifications 10th/12th PassGraduate
Job Description
Job Location : Thane
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- Customer Service Associates : 25 Post (Min HSC with Good Communication Skills, Excellent English Communication, should be comfortable working in Rotational and Night shifts)
Responsibilities –
- Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the appropriate department or agency for further action
- Properly log each call and ensure that the caller receives the correct information
- Maintain professionalism at all times even during stressful phone interactions
- Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks
- Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests
- Maintains working knowledge of all policies regarding the activities required for all city department’s day-to-day operations. Must be familiar with all city department’s times of operations, services performed, after hour procedures and contact persons for specific functions
- Must use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees
- May be required to work overtime, weekends, holidays, and/or during declared emergencies
- Maintain excellent diction, grammar, voice quality, and articulation
- Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call center’s image
- Demonstrates a commitment to learning quickly and effectively applying knowledge
- Demonstrates a commitment to supporting a productive, positive work environment
Age : 18 to 28 years
Salary :Â Best as per Industry for the deserving candidate
Eligibility :Â As mentioned above against the post.
Selection Process :Â Profile Evaluation, Personal Interview
How to Apply
- The applications are invited online
- Please ensure to update your complete information with latest photo from My Profile.
- Click on APPLY to process your online application.
- The HR will get your profile in his email. If they finds your profile suitable, you may get contact for next round of interview.
